Shipping Terms and Policies
Please refer to our policies below
- Once you place your order an email confirmation will be sent to your nominated address.
- Kimberley Products on behalf of Mr Switch Electrical will endeavour to dispatch all orders within 1-3 business daysfollowing receipt of payment.
- If your order is expected to take longer than 14 days to dispatch, Mr Switch Electrical will contact you with an expecteddelivery time. You can also check on our expected deliverytimes before you order by contacting us via email or phone.
- Prices and stock availability may vary without notice. Mr SwitchElectrical will notify you of any price or stock changes when youplace an order. Refunds will be issued where applicable if youdon’t wish to proceed
The checkout section of this shopping cart will ask you to specify how you wish to pay for your order. Kimberley Products accepts payments via the following methods:
- Direct Deposit (details will be sent to customers uponconfirmation of order)
- Credit cards via PayPal or Eway
Refunds and Returns
Please choose carefully before purchasing!
Mr Switch Electrical will only issue full refunds if the items you have received are different to those stated on your order confirmation and if you notify us of this error within 7 days of receiving your order. If you receive a damaged item please keep everything intact and you will be guided to submit a claim with our carrier. If the items you have purchased are unsuitable or inappropriate for the intended purpose, you must notify us in writing within 7 days of receiving the order. These items will be refunded at Kimberley’s discretion, minus shipping costs. We are unable to refund items that have been removed from their original packaging. Mr Switch Electrical do not issue refunds for customers that change their minds.
Any returns are subject to a 20% Restocking Fee. No refund will be given on freight or pick up charges.
Warranties and Guarantees
Mr Switch Electrical has carefully selected the products available on this site. Where we have provided advice or product recommendations, this information is true and correct to the best of our knowledge. Mr Switch Electrical provide warranties on our own products at our discretion. Contact us to discuss this further if you have concerns. Mr Switch Electrical do not offer a warranty or guarantee on any of the alternate brand products sold on this site unless otherwise indicated by the manufacturer of the product or in the product descriptions on this site.
All care has been taken when selecting a shipping company for products ordered on this site. Each order is individually tracked and hand delivered to your delivery address by Star Track Express. Although extremely reliable, the Star Track Express service used on this site does not include a warranty for damaged or missing goods. If you wish to arrange a warranty for your shipping, please contact us for a quote.
Mr Switch Electrical respects our customers’ privacy. The information recorded on our site will not be passed on to any third party except as may be required by law. We guarantee that your information will only be used in the normal course of business.
Mr Switch Electrical uses PayPal and EWAY for online credit card transactions.
Credit card details are not stored on the Mr Switch Website